Get access to your winnings in seconds!
With instant withdrawals from any ATM machine, EFTPOS or Visa PayWave terminal you can make purchases and withdraw funds immediately as soon as you can transfer funds to the card from your betting account.
GET YOUR BETSTAR CARD TODAY!
Get the only card linked to your personal betting account to access your winnings.
Access and withdraw funds from any atm seconds past the post.
Make purchases with your winnings instantly at any Visa Paywave terminal.
ALREADY A MEMBER?
Login to your account, click the Betstar Card icon on the right in the My Account section.
Verify your address and wait for your card to arrive in the mail. Easy as…
NOT A MEMBER YET?
Just sign up with us, verify your account and apply today to get the Eftpos card that can give you access to your winnings seconds past the past.
Available for use at any ATM or Eftpos payment terminal.
This material is general information only and does not take into account your objectives, financial situation or needs. We recommend you consider the Product Disclosure Statement (PDS) relating to this product before making any decision. This product is available only to Australian residents.
To use the Betstar Visa card it must first be activated. Terms and conditions and fees and charges will apply to use of the Betstar Visa card.
The Betstar Visa card is a reloadable Visa prepaid debit card issued by Cuscal Limited ABN 95 087 82 455, AFSL 244116. Ladbrokes Digital Australia Pty Ltd ABN 25 151 956 768, AFSL 484062 is involved in the promotion and distribution of the Betstar Visa card.
How long does it take to receive my Betstar Visa Card?
Your Betstar Card will be posted via Australia Post. We aim for you to receive this within 7-10 business days, however in the event that you haven’t received your card within 14 business days please contact our Support team on 1300 523 276.
How do I activate my Betstar Visa Card?
When you receive your Betstar Card, inside the envelope you will find your activation letter with the PIN number, activation code and Betstar Visa Card attached. The activation code is located at the top of the letter. Visit the Betstar Card area in My Account, type your activation code in the box to the right and click Activate.
Can I change the PIN on my Betstar Visa Card?
No, the PIN cannot be changed, however, if you forget your pin you do have the ability to retrieve your PIN. See the Betstar Visa Card PDS for further details or go to eMerchants PIN Recovery.
I cannot remember my PIN on my Betstar Visa Card, what do I do?
If you are unable to remember your PIN you have the ability to retrieve your PIN. See the Betstar Visa Card PDS for further details or go to eMerchants PIN Recovery. Please note, you will need a valid email address to complete this process.
I have lost my Betstar Visa Card, what do I do?
Please contact Support on 1300 523 276 immediately. Your existing card will be cancelled and a new card ordered.
How do I get a statement for my Betstar Visa Card?
You can view your last 10 transactions in the ‘My Account’ section after logging in on Betstar.com.au. If you wish to view more please go to www.betstarcard.com.au/myaccount/, and log in using your Card Number and PIN.
Can I access my Betstar Visa Card statement via the mobile app?
You can view your last 10 transactions in the ‘My Account’ section after logging into the Betstar mobile app. If you wish to view your full statement history please visit www.betstarcard.com.au/myaccount/ on a desktop computer and log in using your Card Number and PIN.
I tried to use my Betstar Visa Card but it did not work, what do I do?
If you have activated your card and it still isn’t working, please contact our support team on 1300 523 276.
What are the limits on my Betstar Visa Card?
Point of Sale and ATM Withdrawal Limits
Daily ATM Cash Withdrawal Limit: $1,000.00
Daily Point of Sale Limit $5,000.00
Maximum amount per Point of Sale purchase $2,500.00
Daily Total Limit $5,000.00
Load and Account limits
Minimum Load from theBetstar Wagering Account $5.00
Maximum Load from the Betstar.com.au Wagering Account $5,000.00
Maximum balance at any one time $5,000.00
PayWave Transaction Limit, without a PIN $100.00
For more information please read the Betstar Card Product Disclosure Statement (“PDS”) available here.
Where can I use my Betstar Visa Card?
At any ATM, Visa payWave, Visa or EFTPOS terminal prepaid cards are accepted (subject to merchant discretion) at Australian retailers or online.
Can I withdraw cash via POS (Point of Sale)?
Yes, in the majority of cases you can. However, the availability of cash-out at POS is at the merchant’s discretion.
Can I change these limits on my Betstar Visa Card?
No. The limits on your Betstar Card are pre-set.
Can I use my Betstar Visa Card like a Credit Card?
Although your Betstar Card is NOT a credit card, you can make purchases online much like a credit card. It is a pre-paid Visa debit card.
How long does it take to transfer funds between my Betstar Account and my Betstar Visa Card?
If the funds in the Betstar Wagering Account are available for transfer then the transaction from your Account to your card is instant.
How do I transfer funds from my Betstar Visa Card Account to my Betstar Wagering Account?
Log into your Betstar Account, Click on the ‘My Account’ section, then go to the Deposit area and select Betstar Card as a deposit option. Follow the prompts on screen. There is no minimum value when transferring funds from the Betstar Card to your Betstar account.
Is this Visa Card issued by Betstar?
No, the card is issued by Cuscal Limited ABN 95 087 822 455, AFSL 244116. Ladbrokes Digital Australia Pty Ltd ABN 25 151 956 768, AFSL 484062 is involved in the promotion and distribution of the Betstar Visa card.
The ATM took my Visa Card, what do I do?
Please contact the Company associated with the ATM to see if your card can be retrieved and notify Support on 1300 523 276 if you need a replacement card.
What fees will I pay on my Betstar Visa Card?
Betstar itself does not charge any fees for the card. Fees may apply if you use your Card in an ATM where the owner has the right to charge a fee, this fee will be charged on top of your transaction.
Fees may also be charged if you lose your card and replace it with another one or if you dispute a transaction.
Fees and Charges to be paid by the Cardholder
Card Issue and Funds Loading
Card Issue Fee Free
Funds credit loaded from the Betstar Wagering Account Free
Replacement Card Fee $5.00
When using an ATM which is not part of the rediATM network ATM Owners Fees
When using a rediATM $2.00
(rediATM Usage Fee)
Point of Sale Purchases
POS Purchase Free
POS Purchase with cash out $0.50
Foreign Exchange Fee (if Card is used for purchases or withdrawals in any currency other than Australian dollars or purchases with any merchant located outside Australia) 2.99%
Account Keeping Fees
Balance Inquiry online Free
Disputed Transactions $20.00
Betstar Client Services Calls Free
The Betstar Card Financial Services Guide is available here. The PIN Mailer which came with your card also sets out the fees and charges associated with the Betstar Card.
Why did I get charged $x for a cash withdrawal?
This is an ATM owner’s direct charge fee. This is outside of Betstar/eMerchants control. The ATM will tell you at the time of purchase what the transaction will cost you. For example, the ATM fee may be $2.50, and this will be charged on top of the value of your cash out.
How much can I withdraw / transfer to my Betstar Visa Card?
You can only transfer your cleared funds. The withdrawal page shows your betting account balance (funds available to bet) and your withdrawable balance, which are funds cleared for withdrawal.
Note: All deposits must be turned over at least once before a withdrawal is permitted. Promotions and bonus terms may require additional turnover requirements to clear your funds, see your promo terms for more information.
Can I use the Visa Card to make purchases online?
Yes. Your Betstar Card is a pre-paid Visa debit card. Simply transfer funds from your betting account to your Betstar Card and the transaction can be made anywhere Visa debit cards are accepted.
There is a transaction on my Betstar Visa Card statement that is not mine. What do I do?
You will need to call us to discuss the transaction; if your card/PIN is compromised you will need to cancel your card immediately. Please contact support ASAP on 1300 523 276.
Can I load personal funds onto the Betstar Visa Card?
No, you cannot load personal funds onto the card. You can only load wagering funds. Please refer to the Product Disclosure Statement for full details.